ENQUIRIES AND ORDERING THROUGH THE WEBSITE
Please telephone us Monday - Friday during office hours (10.30am - 6.00pm) on +44 (0)20 7792 8336 or email beetons@thejacksons.co.uk if you'd like to buy any accessories or if you have any questions.
We sell across the globe and we provide a first-come, first-served policy. Due to the popularity of our footwear we cannot, therefore, guarantee that we'll have your size left in stock when it comes to sale time. We offer a telephone-sales service to ensure our customers have advice regarding the fit of individual styles before purchase.
DELIVERY COSTS
It is our intention to deliver your goods as quickly as we can. All packages are insured as they are sent via a 'signed-for' courier.
UK orders - £15, within 2 business days
European & Worldwide orders - £30, within 3-5 business days
All prices are inclusive of any payable value tax in the UK. Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once the shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.
RETURNS OR EXCHANGE
Online terms and conditions match those of the Boutique. Returns or exchange of goods must be within 14 days of purchase with valid reasoning. If you are not happy with our goods or need to exchange an item for a different size and the item is unworn and in re-saleable condition, you may cancel your order within seven working days of receiving your item. We request that all goods are returned within 14 days of the cancellation date and we will make refunds to you within 30 days of the cancellation date.
Sizes can be exchanged according to our stock; if we do not have the desired size you will receive a refund. Refunds will be credited to the original purchaser's credit card excluding any postage costs; we are unable to cover these.
