Warranty and Repairs
Our leather bags are hand crafted with love in our Notting Hill studio and are covered with a one year warranty. Our bags are created to last you a lifetime, however over time, fittings and seams can begin to show wear. We hope you love your bag as much as we did while making it, however if you do have a problem of natural causes, we will do our best to repair it to new.
If you have an issue with a leather bag purchased at The Jacksons, please email photos of the entire bag, as well as the problem area, along with your receipt to firstname.lastname@example.org. We cannot accept bags dropped off directly to the shop without receiving an email beforehand.
We will do our best to repair your bag, however please note that not all issues can be corrected. If you have purchased your bag within the one year warranty period and your bag is repairable, we will amend your bag free of charge. If you have owned your bag for longer than one year, an appropriate charge will be decided upon and advised to you via email. Depending on the age of the bag, we cannot guarantee there will not be colour variation in the leather. Please note repairs can take up to 3 weeks.