Shipping & Returns

FIND US

A short walk from Portobello Road in Notting Hill at

5 ALL SAINTS ROAD,
NOTTING HILL
LONDON, W11 1HA

OPENING HOURS
Monday–Friday: 10:00–18:00
Saturday: 11:00–17:00
Sunday: Closed

CONTACT US

 

via email at hello@thejacksons.co.uk or by phone at 020 7792 8336

  PLEASE NOTE: We (thejacksons.co.uk) are a small boutique in Notting Hill. We are NOT, in anyway, connected with jackson-london.com. We cannot assist in any customer enquiries related to jackson-london.com or process any of their returns/refunds. Thank you for your understanding.

 

RETURNS & EXCHANGES

We are a small business with an aim to reduce the environmental impact of shopping.

The products we sell have been made with eco-friendly materials, and we endeavour to hold our high standard of environmental consideration from creation to use. We encourage our customers to think carefully and to try not to return items.

 

Goods purchased in store and online can be returned or exchanged within 14 days of purchase with a valid receipt, unworn and in perfect condition. Sale items are sold as seen and cannot be refunded or exchanged. This does not affect your statutory rights.

 

From 20th November 2025, a £3 returns fee will apply to all orders. This means that any orders returned on or after this date will incur the fee, which will be automatically deducted from your refund when we process your return. 

 

Why We're Making This Change 

 

We are charged transaction fees for the purchase and return of items. 

While we will continue to cover the majority of this fee, and the cost of handling and repackaging, your £3 contribution will help us to maintain the quality and craftsmanship you expect from The Jacksons. Thank you for your continued support in making considered choices.

 

HOW TO RETURN

When returning in store, please bring the card and order number with you, and we will process your refund. 

 

When retuning by post, please carefully package all items, including the order number and reason for return. Please email hello@thejacksons.co.uk with these details, and we will process your refund when we recieve the items. Please note, in-store purchases cannot be returned via post. 

 

Please note that we do not accept returns on sale items. 

 

DELIVERY FAQs

Do we deliver internationally?
Yes! Prices vary depending on the country we ship to, so these charges are included in the delivery cost. 

 

Delivery times:

Please keep in mind that delivery times are an estimate, and it depends on the customs process in each country. During busier times, it can take longer. 

Please make sure to check your emails for any notifications for import duties (excluding UK). 

 

 

EU import duties:

Cost of import duties and VAT will be included in the shipping costs to Europe.
 

 

Can I have my order shipped with an express service?

Yes, please call us at +44 (0) 207 792 8336 to arrange this if the order is urgent. Additional charges will apply as this is a costly way to ship.

 

Privacy Policy 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

 

 If you have any other questions please call us on 0207 792 8336 or email hello@thejacksons.co.uk