FAQ

WHAT IS THE COST OF DELIVERY?
Shipping is free of charge for purchases over £30.00. Orders less than £30.00 will be charged £6.00. for shipping. We use UPS to ship who offer a fully trackable service with items arriving within 2 days. 
WHAT IS YOUR RETURNS POLICY?
In Store Purchases - Goods can be exchanged if they are received back within 14 days of purchase with a valid receipt and are in perfect condition. No refunds are available for purchases made within the shop.
Online Orders - Goods can be exchanged within 14 days. Items can be refunded if they are received back within 14 days of purchase with a valid receipt and are in perfect condition. This does not affect your statutory rights.
CAN I HAVE MY ORDER SHIPPED BY EXPRESS SERVICE?
Yes, please call us to arrange this if the order is urgent. Additional charges will apply as this is a costly way to ship. 0207 792 8336
DO YOU DELIVER OVERSEAS?
Yes. We offer delivery to a wide range of international destinations. Please email lauren@thejacksons.co.uk to arrange the shipping. 
I WANT TO CHANGE MY ONLINE ORDER, HOW DO I DO THIS?
Please call as straight away and we will endeavour to change your order for you. We try to post very item as quickly as possible so in some cases we may have sent the item, in that case we will ask you to re-order and return the other item once it's reached you.
I'M BUYING SOMETHING AS A GIFT, COULD YOU WRAP IT FOR ME?
We'd be happy to do so, please just write that it's a gift in the notes section when you go to the checkout.
I AM INTERESTED IN SOMETHING THAT IS OUT OF STOCK, WILL YOU GET MORE?
If you are interested in one of our leather bags we are happy to make one for you in our studio, please email lauren@thejacksons.co.uk to arrange this. We always ask for a non-refundable 30% deposit on all custom orders. We do re-stock sold out shoes occasionally, please call us on 0207 792 8336 to enquire. 
Unfortunately, we cannot offer a custom service on the jute bags, as they are made at a co-operative in Bangladesh. We often receive new jute bags in, so please give us a call to ask about our new word and colour variations.
I DON'T LIVE IN LONDON, ARE YOUR SHOES AND BAGS STOCKED ANYWHERE NEAR ME?
YES! A selection of The Jacksons shoes and bags can be found in many boutiques and department stores all over the world. We're currently working on our stock list, so please call us on 0207 792 8336 and we'd be happy to provide you with a local list and help you find something.
 
 If you have any other questions please call us on 0207 792 8336 or email lauren@thejacksons.co.uk.

 

 

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